About Us
Total Links - Coquitlam
The Telus / Koodo Store located on North Road, Burnaby started its journey with its first store opening more than 20 years ago. Since then, we have been consistently developing trust and providing a comfortable environment and now we have changed to a new company and a new team in August 2021.
Our staffs do not push clients for sale but rather provide help and information for them to make correct choices to suit their needs.
We provide excellent customer service, with sincerity and honesty. We have an awesome team and all-in-one customer service to make clients happy.
Mission & Vision
Total Links’ mission is to provide a comfortable environment for people and customer-centered solutions (focusing on creating the best experience for customers).
We strive to exceed our customers’ satisfaction and maintain their loyalty for a lifetime.
By creating an atmosphere that encourages employee excellence, integrity, and teamwork we constantly endeavor to meet the changing needs of our customers.
Provide customers with an easier and better life with Total Links. We will start from zero with you and be with you every step of the way. We continually strive to learn and grow as an organization for the betterment of all that we are connected to. All members of the company are supported by all departments to achieve common.
Innovation
Fresh, creative solutions.
Integrity
Honesty and transparency.
Excellence
Top-notch services.
Frequently Asked Questions
Please give us a call or fill out the contact us form if you require more assistance.
1. What services does TotalLink provide?
TotalLink is an authorized TELUS and Koodo dealer. We offer mobile phone plans, devices, home internet, home TV, and home security services.Our staff are dedicated to helping each customer find the most suitable plan and product based on their needs and usage. We’re happy to assist you in Korean or English — by phone, online, or in person at our store.
2. What are the differences between activating online and activating through a TotalLink store?
Unlike online activations, TotalLink stores may offer exclusive in-store promotions, special rate plans, and seasonal events that are not available online.
By visiting a store, you can also receive personalized consultation and same-day activation support.
3. How long are current promotions available, and what are the eligibility conditions?
Carrier promotions are updated daily, and pricing is based on the current day's availability.
Since end dates are not always announced in advance, we recommend activating on the same day if you find a promotion that meets your needs.
Our store receives updated promotional information every morning.
4. How can I contact TELUS or Koodo directly?
TELUS Mobility Support (within Canada)
📞 1-866-558-2273 or *611 from your TELUS phone
🕐 Monday to Sunday, 9 AM – 7 PM
TELUS (while abroad):
In the U.S.: 1-866-771-9666
Outside Canada: 1-416-940-5995
Monday to Sunday, 6 AM – 7 PM (PT)
Koodo Support: Koodo does not offer a direct phone number. To contact them, you must request a scheduled call-back through the Koodo virtual assistant:
Visit koodomobile.com
Go to Help → Koodo Assist → Chat Now
Follow the prompts to schedule a call-back
5. How are roaming charges applied when traveling abroad (including the U.S.)?
TELUS and Koodo use a feature called Easy Roam, which automatically applies daily roaming charges when you cross the border. Unless your phone is in airplane mode, or your SIM card/eSIM is removed or disabled, roaming will be triggered.
TELUS / Koodo Easy Roam Rates:
$14/day in the U.S.
$16/day in other international destinations
If your plan includes U.S. or Mexico coverage, roaming charges will not apply in those countries.
Total Links is an authorized Telus and Koodo dealer located in Coquitlam, BC. We specialize in finding the perfect mobile solutions, from the latest smartphones to affordable plans and accessories. Let our expert team help you stay connected.
Business Hours
Monday : 10am - 6pm
Tuesday : 10am - 6pm
Wednesday : 10am – 6pm
Thursday : 10am - 6pm
Friday : 10am - 6pm
Saturday : 10am - 6pm
Sunday/Stat.Holiday : Closed
Address: 4501 North Rd #217, Burnaby,BC V3N4R7
Copyright 2025. Total Links. All Rights Reserved.